This idea has been merged into another idea. To comment or vote on this idea, please visit IDX-I-809 Password reset force on TimeWorks Employee Mobile App.
The purpose of this idea is to provide an intuitive and simple way for users who primarily or only use TimeWorksMobile to reset their password. Currently, the Password Reset utility is only accessible via the web, not through the mobile app.
I have quite a few TimeWorksMobile users who have questioned why there is not a "Forgot Password?" utility embedded in the mobile app. When they try to login and forget their password, all they receive is an authentication error and there is no assistance offered to help them reset their forgotten password.
When you use the WebClock/ESS webpage, however, if the user types in an incorrect username and password combination, they are told there is a mismatch and are given an option to access the Password Reset utility at that point and can then follow the necessary steps to obtain their reset code and ultimately reset their own password.
So, while it is possible for them do do this all from their mobile device, having to reset their password outside of TimeWorksMobile proves to be a confusing and disjointed experience for the employee who may otherwise not be familiar with or use WebClock and/or ESS.
Having the Reset Password utility be a part of the TimeWorksMobile app vs. it only being accessible through the website would avoid confusion for the user. Additionally, it makes TimeWorksMobile the single access point for the employee's needs and, based on other, similar applications, is a feature users have come to expect would be available without any extra steps involved.
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