Every Support Ticket requires the "Site ID" and "Client Name" to be entered, however this information is never displayed again to the Partner UI.
Having multiple users, lots of tickets, or even a long weekend, can make you forget which Client this issue was regarding.
I've gotten in the habit of copying the information into the initial body of the support case, but not all team members do so. It makes looking up and finding the initial client extremely tedious and time consuming. Any mistake in which client the support was for could also cause major blow-back on partner.
Guest
We have messaged this idea to our support team. Thank you
