TimeSimplicity & Other Product Ideas

Display Client Name and Site ID on Support Tickets

Every Support Ticket requires the "Site ID" and "Client Name" to be entered, however this information is never displayed again to the Partner UI.

Having multiple users, lots of tickets, or even a long weekend, can make you forget which Client this issue was regarding.

I've gotten in the habit of copying the information into the initial body of the support case, but not all team members do so. It makes looking up and finding the initial client extremely tedious and time consuming. Any mistake in which client the support was for could also cause major blow-back on partner.

  • Guest
  • Jan 28 2019
  • Future consideration
  • Mar 5, 2019

    Admin response

    We have messaged this idea to our support team. Thank you

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