For argument's sake, let's say my account is setup to prompt employees to enter certain information at the physical timeclock when they punch out, but I have one employee who forgot to make these entries.
After reaching out to the employee and counseling them, I need to enter the data that should have been keyed in through the clock. Right now, since the employee's actual out punch time was made through the clock, it appears in plain black text to show the time was not adjusted or added.
When I edit the timecard line and key in the missing data from the clock prompts and save the changes, the out time turns from plain black text to bold blue text and the details of the changes I made are assigned to the audit trail on the out time. Technically, since the out time didn't change, this is showing an edit was made when it actually wasn't. The details of the changes I made should be assigned to the values I added in for the missing clock prompts.
Multiple clients are not happy that it looks like they're editing out times when all they're doing is entering data an employee neglected to key in to begin with. Why would SwipeClock show this as an adjustment to the out time? This can lead to unwarranted questions on the employee's behalf and give them an inaccurate depiction of what times on their card were edited, and it also gives the timekeeping admins a false impression at a glance as to whether the time was punched by the employee or edited by an admin.
Guest
The purpose of this comment is to elaborate on the idea relayed above and provide a screenshot to better illustrate what I am talking about.
In the screenshot below, the employee A, B had $128.04 in Charge Tips manually added to a web-only numeric clock prompt by user Andy.
The employee actually punched out at 10:07pm through the clock, but it looks like the time was changed because it is in bold blue.
The reason the time changed from plain black text to bold blue text is because Andy added in a value to the Charge Tips prompt and saved it. This automatically changes the end time to bold blue text, which makes the administrators and employee think the time was changed.
When you hover over the bold blue end time to see what the change was, it tells you that it was the Charge Tips that were adjusted.
A great feature of TWP is the ability to see if something was changed based on the color and formatting of the text. In this case, the system is misrepresenting the change that was made to both the employee and the user, though.
Can the system be adjusted so that clock prompts (both numeric and labor) do not have any bearing on the audit trail or text formatting for the corresponding shift's out time? Our clients just want to see the data presented accurately and not think a change occurred to a field that, in reality, remained untouched.